International Decision Systems, Inc. (IDS), a global provider of software and solutions for equipment finance, was named first runner-up for the 2009 IQPC Call Center Excellence Award in the category of "Best Use of Leveraging Technology for Efficiency and Automation." The award is based on the IDSI implementation of the Neocase Customer Service solution.
Winners of the awards were honored on June 16 during the annual awards ceremony in conjunction with IQPC's 10th Annual Call Center Week in Las Vegas, NV. During the ceremony, distinguished leaders in call centers and customer service came together to honor companies that have demonstrated excellence in call centers. More than 400 people watched as accolades were given to top performers in each category.
The entry by IDS was based on its recent implementation of Neocase CS. Implemented in a Software-as-a-Service model, Neocase replaced the company's legacy system in a short period of time. The award is based on first-year results from a Neocase implementation that went live in June of 2008. The impressive first-year achievements include a measured increase in customer satisfaction, a 25 percent decrease in overall case backlog, and a more than 10 percent increase in service level achievement.
"International Decision Systems is extremely honored that our implementation of Neocase CS for our global customer support operations has been recognized as first runner-up for this prestigious award," said Doug Schick, director of Customer Support at IDS. "As evidenced with this award, our solution has empowered us to significantly increase the efficiency of our global customer support and has helped us to analyze, streamline and automate key business processes with Neocase's business process management and business intelligence functionality."
"Speaking on behalf of the entire Neocase Software team, we are very proud that Doug Schick and his team at International Decision Systems were recognized for their excellence in customer service as First Runner-Up for the IQPC Call Center Excellence Award," said Julien Dahan, president and CEO of Neocase Software. "IDS and its Neocase CS implementation, honored for 'Best Use of Leveraging Technology for Efficiency and Automation,' continue to reinforce the success our customers have achieved with Neocase solutions. Our solutions, combining superior case management, business process management, SLA management, and business intelligence functionality, lead the way in providing the most innovative set of features and benefits for shared services contact centers and customer support operations in the market."
Neocase Software, Inc. is a provider of customer service solutions for shared service centers and customer support operations. Neocase Software solutions include Neocase HR for Human Capital Resource Management, Neocase CS for Customer Service, Neocase CRM for Customer Relationship Management, and Neocase FR for Financial Resolution. With more than 200 clients worldwide, representative customers include: Air France, Renault-Nissan, L'Oréal, Brinks, Callidus Software, International Decision Systems, Inc. and CUNA Mutual Group
International Decision Systems, Inc. is a provider of software and solutions for the equipment finance market. For more than 30 years, the company has offered integrated solutions from origination through disposition and asset management. Headquartered in Minneapolis, MN, the company also has offices in the United Kingdom, India, Singapore and Australia.
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